Account, login, and onboarding
ChoreHero uses a parent-managed account model. Parents own the household setup and child access rules.
Parent sign-in
Parents should always start from app.chorehero.cloud/login.
After sign-in, confirm that:
- you land in the correct household
- the parent dashboard loads without errors
- your account settings are visible under Settings > Account
Child access paths
Child access can include:
- direct child login screens
- parent-managed quick-login links
- trusted-device or approval-based flows
The exact combination depends on the household configuration and active plan features.
Onboarding flow basics
During initial setup, parents usually:
- create or confirm the household
- add children
- create the first chores and rewards
- confirm how children will sign in
- review settings and account controls
If a child cannot get in
Check these first:
- is the child using the right household path?
- was the quick-login link rotated or replaced?
- was a device approval revoked?
- did a recent plan change affect quick-login or device-approval access?
If the answers are unclear, continue with Troubleshooting.
If the wrong parent account signs in
Make sure you:
- signed in with the expected parent identity
- did not accidentally switch households
- are not using an expired or stale browser session
Logging out and starting again from the main login page is usually the cleanest reset.
Account settings
The parent Settings > Account area is the main location for:
- account-level review
- billing and subscription actions
- household-facing account maintenance
If you are writing support content for a new settings flow, update this article and the billing guide together when the change is user-facing.