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Troubleshooting

Use the checks below before escalating a support issue.

Parent cannot sign in​

  • start again from app.chorehero.cloud/login
  • confirm the correct account is being used
  • refresh the session or sign out and sign back in
  • make sure the household is not opening an old saved tab

Child quick-login or child access stopped working​

  • confirm the household is using the intended child access path
  • check whether a login link was rotated, revoked, or replaced
  • review whether a trusted device was removed
  • confirm a recent plan change did not disable quick login or device approvals

Chores are missing or look out of date​

  • refresh the child or parent dashboard
  • confirm the chore is assigned to the correct household child
  • check whether the chore is recurring, one-time, or waiting on approval
  • review whether the chore was archived, edited, or rescheduled

Proof options are unavailable​

Proof access can depend on plan entitlement and subscription status.

Check:

  • the current household plan
  • whether the subscription is active, trialing, past due, or changed recently
  • whether the chore is configured to require proof in the first place

Billing or feature access changed unexpectedly​

Open Settings > Account and verify the current billing state before assuming the product is broken.

This is especially important when the issue involves:

  • AI access
  • proof uploads
  • child quick login
  • device approvals
  • integrations

Push notifications do not work​

Push depends on browser and device support as well as household configuration.

Check:

  • whether the current browser supports the required push and service worker features
  • whether notifications were previously denied
  • whether the device is using the same household and account you expect

Integrations are missing or unavailable​

Integrations are stricter than many other paid features. If the integrations surface is unavailable, confirm both plan eligibility and the household-level feature setup before escalating.

Still stuck?​

Move to Contact and support and include:

  • what you expected to happen
  • what actually happened
  • whether the issue affects parents, children, or both
  • whether the problem started after a billing, login, or settings change